This Privacy Policy explains how Freight Dispatch Institute ("FDI", "we", "us" or "our") collects, uses, shares and protects personal information when you visit freightdispatchinstitute.com, contact us, request a free demo or enroll in our training. We aim to handle personal data in line with applicable Indian law, including the Digital Personal Data Protection Act, 2023.
1. Who We Are
Freight Dispatch Institute provides online freight and truck dispatch training and related dispatch support services. Our contact details are:
- Address: Shop No. 7, O/s. Gandhi Gate, Amritsar, Punjab 143001, India
- Email: info@freightdispatchinstitute.com
- Phone: +91-85588-88119
2. Information We Collect
Information you give us
When you use the contact, enroll or book-a-demo forms on our website, we collect the details you enter, which may include:
- Your name
- Email address
- Phone number
- The subject and content of your message
We also receive any information you share when you call us, message us on WhatsApp, email us or interact with us on social media, and information needed to enroll you in a course, such as payment confirmation details.
Information collected automatically
- Form submissions: when you submit a form, the page it was sent from, the date and time, and your IP address are included with your enquiry so we can respond and prevent spam.
- Server logs: like most websites, our hosting provider automatically records technical information such as IP addresses, browser type, pages requested and access times for security and operational purposes.
Our website does not currently use advertising or analytics tracking cookies. If this changes, we will update this policy.
3. How We Use Your Information
- To respond to your questions and requests.
- To schedule and conduct free demo sessions.
- To process enrollments, share payment instructions and provide course access and support.
- To send information you have asked for about our training and services.
- To keep our website secure and prevent misuse or spam.
- To meet legal, accounting and tax obligations.
We do not sell your personal information.
4. How We Share Information
We share personal information only when necessary:
- Service providers that help us run our business, such as our website hosting and email providers, who process data on our behalf.
- Payment and banking providers when you pay course fees.
- Legal and regulatory authorities when required by law or to protect our rights.
5. Third-Party Services on Our Website
Our pages load some resources from third parties, which may receive your IP address and basic browser information when you visit:
- Adobe Fonts (Typekit) for website fonts.
- jsDelivr, a content delivery network, for a script used on our home page.
Links to Facebook, Instagram, YouTube, X (Twitter), LinkedIn and WhatsApp take you to those services, which have their own privacy policies. Sharing buttons open those services only when you click them.
6. How Long We Keep Information
We keep enquiry information for as long as needed to respond to you and follow up on your request. Student and enrollment records are kept for as long as needed to provide training and support and to meet legal, accounting and tax requirements. When information is no longer needed, we delete it or make it anonymous.
7. How We Protect Information
We use reasonable technical and organizational measures to protect personal information, including limiting access to people who need it. No website or email transmission is completely secure, so please avoid sending sensitive information such as passwords or full bank details through our forms.
8. Your Rights
Subject to applicable law, you may ask us to:
- Access the personal information we hold about you.
- Correct or update inaccurate information.
- Delete your information when it is no longer needed.
- Withdraw consent you have given, such as for receiving updates from us.
To make a request or raise a concern, email info@freightdispatchinstitute.com. We will respond within a reasonable time.
9. Children's Privacy
Our training is intended for adults. We do not knowingly collect personal information from children under 18 without the consent of a parent or guardian.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The "last updated" date at the top of this page shows when it was last changed.
11. Contact Us
For privacy questions or grievances, contact us at info@freightdispatchinstitute.com or +91-85588-88119, or write to us at the address above.